When you should – and shouldn’t – call 911. The general rule is dial 911 any time there’s a threat to life or property – such as an accident, a crime, a fire or a medical emergency – that will require assistance from the police, fire, or ambulance.If the situation requires assistance, but not immediately, call the nonemergency number at 668-7000.When not to call the emergency or nonemergency number: a power outage, cable outage, landline outage, or anything else that has to do with a local utility company and will not require assistance from police, fire, or ambulance.According to Warren County Emergency Communications director Chuck Haston, the department receives calls that should be going to utility departments and not related to police, fire, or ambulance. “There is something we are struggling with at 911,” said Haston.