Morrison resident Alan Davenport is upset the U.S. Postal Service has given its stamp of approval for what he calls poor service.
Davenport says the post office failed to deliver his package and has refused to deliver a refund for the postage.
“What bothers me is my stuff has been lost and they don’t seem to care,” said Davenport, who says he’s been working unsuccessfully to get the issue resolved for over a month. “I’m out the $13.65 it cost me to mail the package and I’m out what was inside the package. I know I’m never going to get my stuff back, but they can return the $13.65 they charged me to mail something they didn’t mail. Surely they can’t say, ‘Sorry, you’re out $13.65 for something we didn’t send.’”
According to his receipt, Davenport mailed the package from the post office in Morrison on Aug. 22. He said it contained a souvenir T-shirt and some other small items for his daughter.
Postal Service representative Susan W. Wright says the Consumer Affairs Office has researched the complaint and says Davenport needs his tracking number in order to get a refund.
“In this instance, the post office would have provided a Label 400, USPS Tracking # and Customer Receipt, at the time of mailing,” said Wright. “The tracking number is not part of the manual receipt provided to the customer. Without a tracking number we are unable to proceed with a refund request.”
Davenport contends if a tracking number is so vital, he should have been provided one at the time of the transaction. He said he was given one receipt with no tracking number attached.
“They treat me like I’ve done something wrong because I don’t have a tracking number,” said Davenport. “If it’s so important, they should have handed me a tracking number. They tell me my case is now considered closed. How can they close the case when I’m not satisfied with the outcome?”
The Postal Service says Davenport could have received a refund for his postage, and the contents, if he mailed the package another way.
“A refund for a Priority Mail package would include the value of the contents, up to $50, as well as the postage cost,” said Wright. She notes Davenport could have also insured the package or sent it Express Mail.
According to figures provided by the Postal Service, it processed and delivered 149.5 billion pieces of mail in 2017.