John Chisam, Caney Fork Electric director of member services, wants local residents to be aware of a possible scam in which an individual is calling customers and telling them their electricity is due to be cut off for non-payment. The caller then says a payment can be made over the phone using a credit or debit card.
“Caney Fork does not solicit payments over the phone,” said Chisam. “We want to let people know to not give any type of personal information over the phone. If someone calls, we advise members to ask for the caller’s name, hang up and call the office to make sure someone from the Caney Fork office did indeed place the call and to ensure the call is legitimate. If we do call, we will ask the member to come to the office to pay, utilize our website to pay, or call our toll-free number to make a payment. We are trying to let people know this is happening.”
Utility customers can be convenient targets for phone scammers because, unlike retail business customers, most everyone is a customer of an energy company and pays monthly utility bills.
Caney Fork can only take credit and debit information on its website, www.caneyforkec.com or by phone by dialing 1-866-585-7843.